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SafeDeposits Scotland Blog

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Comment on What happens if there's no response to a repayment request?

What happens if there's no response to a repayment request?

Posted on Thursday 2nd of August 2018

The importance of contact details When a landlord registers a deposit, we ask for contact details for the tenant, specifically a phone number (preferably a mobile number) and email address. We can't stress enough how important contact details are: we need to be able to contact the tenant after they move out of the property to ask them to complete the repayment steps. If we can't contact the tenant, the repayment will be much slower for the landlord and tenant. As we need to contact the...Read More

Comment on How do I use the evidence portal?

How do I use the evidence portal?

Posted on Friday 27th of July 2018

If a landlord and tenant can't agree on how a deposit should be repaid, we offer an independent adjudication service to help. This means we'll ask the landlord and lead tenant for further information about the tenancy. An independent adjudicator will decide what repayment is fair based on that information. The landlord (or letting agent, if one is acting on the landlord's behalf) and lead tenant can provide information through our online evidence portal. We've shared a step-by-step guide...Read More

Comment on What should I do if I submit a proposal for repayment incorrectly?

What should I do if I submit a proposal for repayment incorrectly?

Posted on Friday 20th of July 2018

If you make a mistake while submitting a proposal the most important thing to do is contact us immediately. We can only assist if we are notified within 24 hours. If the mistake is made within business hours you should call us right away. If the mistake happens out with business hours you should email us at info@safedepositsscotland.com. Our office is open 9am to 5pm, Monday to Friday. If we are notified we will contact all parties and inform them of what has happened and reset...Read More

Comment on How do I end a tenancy?

How do I end a tenancy?

Posted on Monday 16th of July 2018

Whenever you decide to move out you should follow a few steps correctly to increase the chances of getting all of your deposit back and quickly. Re-read your tenancy agreement. A tenancy agreement was signed at the start of the tenancy which set out the rules for the tenancy and ending your tenancy. You should always keep your copy of the tenancy agreement in a safe place so you can refer to it at any point. However if you don't have your copy to hand you can ask your letting agent...Read More

Comment on How do I activate and log in to my SafeDeposits account?

How do I activate and log in to my SafeDeposits account?

Posted on Friday 22nd of June 2018

There are three bits of information you need to access your SafeDeposits tenant account, the tenant name, DAN and DRN number. We do not send you all of these at once, you have to act to receive everything you need. Step 1 - We send you the DRN number Your landlord has to register your deposit within 30 working days of your tenancy beginning. Once the funds are transferred we will confirm that we hold the funds. We will send you a letter or an email. If your landlord or...Read More

Comment on I'm a tenant, what is the First Tier Tribunal?

I'm a tenant, what is the First Tier Tribunal?

Posted on Friday 15th of June 2018

On 1 December 2017 new legislation came into force. This means now tenants should now go to the First-tier Tribunal for Scotland (Housing and Property Chamber) if landlords or letting agents do not protect their deposits. Previously tenants had to raise a 'summary application' in the Sheriff court against their landlord if they had not protected their deposit. There are no fees involved in taking a case to the First Tier Tribunal. Unprotected deposits Your landlord has to...Read More

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