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Comment on Five Common Photo Evidence Mistakes

Five Common Photo Evidence Mistakes

Posted on Monday 20th of June 2016

In this edition of our 'Five Common... Mistakes' blog series, we're taking a closer look at the mistakes landlords, letting agents and tenants often make when submitting photos as evidence: 1. Relying on photos entirely While photos can support a claim, they can't replace a written check-in and check-out report. A side-by-side comparison of written reports should clearly show if the property's condition or cleanliness has changed during the tenancy, but it's unlikely...Read More

Comment on Five Common Communication Mistakes

Five Common Communication Mistakes

Posted on Tuesday 12th of July 2016

In this edition of our 'Five Common… Mistakes' blog series, we're talking about communication mistakes landlords, letting agents and tenants often make: 1. Not updating the check-in report When you move in, you should immediately inspect the condition and cleanliness of the property and update your check-in report if anything is damaged, worn out or dirty. In the excitement of moving in, a scuff on the wall or grubby bath seal might not seem important, but, if...Read More

Comment on Ask SafeDeposits: should I use video to record the condition of the property in the inventory?

Ask SafeDeposits: should I use video to record the condition of the property in the inventory?

Posted on Thursday 20th of July 2017

More landlords and agents are taking photographs and videos to record the condition of the property at the beginning and end of the tenancy. Unfortunately the results are not always as clear and useful as they might be. The most important thing to remember is that photographs and videos can support a written inventory and check-out report but they can rarely replace the written word. For example, they can't portray smell and are often insufficiently detailed to show cleaning issues...Read More

Comment on How do I end a tenancy?

How do I end a tenancy?

Posted on Monday 16th of July 2018

Whenever you decide to move out you should follow a few steps correctly to increase the chances of getting all of your deposit back and quickly. Re-read your tenancy agreement. A tenancy agreement was signed at the start of the tenancy which set out the rules for the tenancy and ending your tenancy. You should always keep your copy of the tenancy agreement in a safe place so you can refer to it at any point. However if you don't have your copy to hand you can ask your letting agent...Read More

Comment on How to Avoid a Dispute Growing in the Garden

How to Avoid a Dispute Growing in the Garden

Posted on Thursday 18th of April 2019

Around the corner from our office the daffodils are in full bloom, and up and down the country other signs of summer are starting to pop up - the buzz of lawnmowers has reappeared, supermarkets are promoting garden furniture... So there's no time like the present to revisit one of the areas of certain tenancies that can cause disagreement, and to look at how such disputes can be avoided. We are of course talking about gardening. A garden is a lovely asset...Read More

Comment on Deductions Proposal Template - A Helpful New Tool

Deductions Proposal Template - A Helpful New Tool

Posted on Thursday 25th of April 2019

We have recently introduced a brand new tool for landlords and letting agents to use at the end of a tenancy, should they find themselves needing to make a claim on the deposit. We deal with over 3,500 tenancy disputes each year and our Proposal for deductions from the tenancy deposit template has been created to help landlords and agents set out their case for any deductions in a transparent way. The template requires the landlord or agent to properly...Read More

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