At approximately 4pm on Wednesday 9th January a serious fire broke out at the Tenancy Deposit Scheme's (England and Wales) head office on Mark Road in Hemel Hempstead. All staff were evacuated safely with no casualties, but the fire impacted servers shared by SafeDeposits Scotland.

While the building suffered extensive damage, a business continuity plan was successfully implemented.

Although customers may have experienced a brief delay in email responses between Wednesday 9th and Thursday 10th January, there has been no gap in operational service at any point.

All deposits are protected, data is safe and the SafeDeposits Scotland website has remained fully functional throughout.

Customers can continue to use SafeDeposits Scotland's services as usual.