How do I know if my deposit has been protected?

Your landlord has 30 working days from the tenancy start date to transfer your deposit to a government-approved tenancy deposit scheme, and provide you with particular key information. The key information should include the name and contact details of the tenancy deposit scheme which protects your money. After they have received your deposit, the scheme will also send you a deposit protection certificate to confirm your money is safe.

Deposit protection certificate

Your landlord should give us your contact details (i.e. a mobile number and email address) as part of protecting your deposit. After your deposit has been transferred to us, we'll send you a deposit protection certificate as an attachment in an email.

If your landlord hasn't provided your email address, we'll send you a text message to ask for one.

If we're not able to contact you, we'll send your deposit protection certificate in the post.

The deposit protection certificate looks like this:


If your landlord says your deposit is protected with SafeDeposits but you haven't received a deposit protection certificate, you should contact us. Your landlord may have accidentally entered an incorrect email address or made a typo, but we can correct any mistakes and resend your email.

Prescribed information form

As well as transferring your deposit to a tenancy deposit scheme, your landlord must also provide you with particular key information. The key information should include:

  • The address of the property you're renting

  • How much the deposit is

  • The date you paid your deposit to the landlord

  • The date the landlord transferred your deposit to a tenancy deposit scheme

  • The name and contact details of the scheme

  • If the landlord is registered with the local authority and their landlord registration number

  • The reasons why your landlord might want to keep some or all of your deposit after you move out (e.g. unpaid rent, damage, etc.) with reference to your tenancy agreement

The landlord can provide you with this information in any format (e.g. an email, letter, etc.) but SafeDeposits also provides a template, called the prescribed information form, which landlords can use.

The prescribed information form looks like this:


Please remember that the key information alone doesn't confirm your deposit is protected with a tenancy deposit scheme - you must receive a deposit protection certificate from the scheme too.

What to do if your deposit isn't protected with a scheme

If you haven't received a deposit protection certificate and/or the key information, you can:

  • Contact your landlord - or letting agent, if your landlord has employed one to act on their behalf - to ask them if your deposit is protected. Your landlord should be able to provide you with a reference number for your deposit (for example, every deposit protected with SafeDeposits has a deposit account number, or 'DAN' for short). You can then contact the relevant scheme, quote your reference number, and ask them to confirm your money is protected

  • If you prefer, you can contact all three tenancy deposit schemes in Scotland directly to ask them to check if your deposit is protected. The schemes will be able to search for your deposit using basic details, including your name and address

If you think your deposit hasn't been protected, you can raise a summary application through your local Sheriff Court for financial penalties against your landlord. If the Sheriff is satisfied your landlord has failed to protect your money, they can order your landlord to pay you up to three times the deposit amount. You can apply to the Sheriff Court during your tenancy and for up to three months after you move out.

For further information and help on raising a summary application, you can contact charity Shelter Scotland or your local Citizen's Advice.

If you would like to check if your deposit is protected by SafeDeposits, please contact us.